Last updated: August 13, 2026
This website is operated by GONZALES NVM, doing business as Option 1 Pain & Rehab Clinics, operating as Option 1 Pain & Injury Clinics (“Option 1,” “we,” “us”). This policy explains what information we collect through this website, how we use it, and the choices you have.
This Website Is Not a Patient Portal
This site is for contact and scheduling only. Do not submit medical records, symptoms, diagnoses, or claim documents through this website.
This policy covers information collected through this website. Health information we collect while treating you as a patient at our clinic is protected under HIPAA and is handled under separate rules.
What We Collect
When you submit our consultation form, we collect the information you provide, including:
- Your name
- Phone number
- Email address
- Your position with the federal government
If you call us, we collect your phone number and the information you give our staff.
We also collect standard website data through cookies and similar technologies, such as pages visited, how you reached this site, and general device and browser information. This may include analytics and advertising tools.
How We Use It
We use the information we collect to:
- Respond to your consultation request
- Contact you by phone, text message, or email about scheduling
- Send appointment reminders and follow up on your inquiry
- Understand how visitors use this site so we can improve it
- Meet our legal and recordkeeping obligations
Text Messaging and Your Mobile Number
If you provide your phone number and check the text message consent box on our form, we may text you about your consultation request, appointment scheduling, and appointment reminders.
The consent box is optional and is not checked for you. Consent to receive text messages is not a condition of receiving care.
Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out. Reply HELP for help. Full terms are available in our SMS Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
Who We Share It With
We do not sell your personal information.
We share it with service providers who help us operate, including our customer relationship management and messaging platform, website hosting providers, and telephone and text messaging carriers. We permit these providers to use your information only to provide services to us.
We also share limited website usage data with analytics and advertising platforms, such as Google and Meta, through the cookies and similar technologies described above.
We may disclose information when the law requires it, or to protect the safety of a person or the rights of our practice.
All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
How Long We Keep It
We keep the information you submit for as long as we need it to respond to you, to serve you as a patient, and to meet our legal and recordkeeping obligations.
How We Protect It
We use reasonable administrative and technical safeguards to protect the information we hold.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
If you believe a child has given us information, contact us and we will delete it.
Your Choices
Text Messages
Reply STOP to any message to opt out.
Use the unsubscribe link in any email we send that is not about your appointment.
Cookies
Most browsers let you block or delete cookies. Some parts of this site may not work correctly if you do.
Your Data
To ask what we have on file, or to ask us to correct or delete it, contact us below. We may need to verify your identity first.
Contact
Option 1 Pain & Injury Clinics
3838 N Sam Houston Pkwy E, Suite 200
Houston, TX 77032
Phone: 713-695-6200
Email: support@option1rehab.com
Changes to This Policy
We may update this policy. The date at the top shows the current version.